Privacy policy

Last updated: July 2026

Residence ("we", "our" or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website, purchase products, subscribe to our newsletter or otherwise interact with us.

Our website is powered by Shopify, which enables us to provide our online store and related services.

Personal Information We Collect

Depending on how you interact with our website, we may collect:

  • Your name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Payment information (processed securely by Shopify and our payment providers)
  • Order history
  • Information you provide when contacting us
  • Device information such as IP address, browser type and operating system
  • Website usage information collected through cookies and analytics technologies

How We Collect Your Information

We collect information:

  • Directly from you when you place an order, contact us or subscribe to our newsletter.
  • Automatically through cookies and similar technologies when you use our website.
  • From Shopify and trusted service providers who help us operate our online store.
  • From payment providers and delivery partners where necessary to fulfil your order.

How We Use Your Information

We use your personal information to:

  • Process and fulfil orders.
  • Arrange delivery and manage returns.
  • Provide customer support.
  • Communicate with you regarding your orders.
  • Improve our website and shopping experience.
  • Send marketing communications where you have given your consent.
  • Detect fraud and protect the security of our website.
  • Comply with legal and regulatory obligations.

Marketing

With your permission, we may send you emails about new collections, products, interior inspiration, promotions and company news.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties who help us operate our business, including:

  • Shopify
  • Payment providers
  • Delivery and courier services
  • Website hosting providers
  • Email marketing platforms
  • Analytics providers such as Google Analytics

These providers process your information only where necessary to provide their services and in accordance with applicable data protection laws.

Shopify

Our online store is hosted by Shopify. Shopify processes certain personal information to enable secure payments, website functionality and order fulfilment. For more information about how Shopify processes personal information, please refer to Shopify's Privacy Policy.

Cookies

Our website uses cookies to:

  • Ensure the website functions correctly.
  • Remember your preferences.
  • Analyse website traffic and performance.
  • Improve your browsing experience.

Where required by law, we will request your consent before placing non-essential cookies on your device.

Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations and resolve disputes. When information is no longer required, it is securely deleted or anonymised.

Your Rights

If you are located in the European Economic Area or the United Kingdom, you have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion of your personal information.
  • Restrict or object to certain processing.
  • Withdraw consent where processing is based on consent.
  • Request a copy of your personal information.

To exercise these rights, please contact us using the details below.

Security

We take appropriate technical and organisational measures to protect your personal information. While we take reasonable precautions, no method of transmitting information over the internet is completely secure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their own privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the updated revision date.

Contact

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

Residence

Email: info@residence.international